Privacy Policy

This Privacy Policy explains how Launchpad, LLC, a South Carolina limited liability company (“Launchpad,” “we,” “our,” or “us”), collects, uses, shares, and protects personal information in connection with the LaunchPad OS software-as-a-service platform, the websites at launchpados.com, launchpad.bot, and related subdomains, our mobile applications, APIs, client portals, and any other products or services we provide (collectively, the “Service”).

LaunchPad OS is designed for use by businesses in the United States. The Service is not intended for use by individuals located outside the United States, and we do not direct the Service to, or knowingly collect personal information from, individuals outside the United States.

How to read this Policy

We provide the Service to business customers (each a “Customer”). Customers use the Service to operate their businesses, including by communicating with their own clients, prospects, vendors, employees, and crews (“End Users”).

• If you are an employee, contractor, or administrator of a Customer (an “Authorized User”), Launchpad acts as a business or controller with respect to your account and login information, and as a service provider or processor with respect to the Customer Data you upload.
• If you are an End Userinteracting with a business through the Service (for example, receiving a text message, viewing a proposal, paying an invoice, or chatting with a business’s portal), the Customer is the business primarily responsible for your personal information. Launchpad processes your information on behalf of that Customer. You should contact the Customer directly to exercise rights with respect to your personal information.
• If you are a visitor to our marketing website, Launchpad acts as a business or controller with respect to the personal information we collect from you.

1. Information We Collect

We collect the following categories of personal information.

1.1 Account and Profile Information

• Name, business name, job title, work email, phone number, mailing address.
• Account credentials (hashed passwords, multi-factor authentication settings).
• Profile photo or avatar, time zone, language, and notification preferences.
• Role and permission settings within a Customer account (e.g., admin, manager, technician).

1.2 Customer Content

Information that Customers and their Authorized Users upload to or generate within the Service, which may include personal information about End Users:

• Client and prospect records (name, address, phone, email, property location, notes, tags, relationship history).
• Property information (address, parcel data, measurements, photos, satellite imagery, site plans, and notes).
• Estimates, proposals, jobs, work orders, invoices, payments, change orders, contracts, and signatures.
• Schedules, tasks, time entries, and crew assignments.
• Inventory, equipment, chemical applications, and safety records.
• Messages exchanged through the Service (SMS, MMS, email, chat, voicemail, and call recordings, where applicable).
• Uploaded documents, attachments, photos, and video.

1.3 End-User Information Submitted Through Customer-Facing Features

• Information End Users provide through client portals, e-commerce checkout, proposal review and acceptance pages, contact forms, lead forms, and review request links (name, contact info, property details, service preferences, signatures, payment information).
• Messages End Users send to a Customer through SMS, email, chat, or voice features of the Service.

1.4 Payment Information

Payment card and bank account details for End Users are collected and processed by our third-party payment processor (Stripe) and are not stored on Launchpad’s systems. We receive limited transactional metadata (such as the last four digits of a card, brand, expiry, amount, status, and Stripe identifiers) to display and reconcile payments within the Service.

1.5 Voice and Audio Information

Where Customers enable voice features, we (and our subprocessors) may collect and process recorded calls, voicemails, and computer-generated transcripts. Customers are responsible for notifying call participants and obtaining any consents required by federal or state two-party consent laws.

1.6 Device, Log, and Usage Information

• IP address, device identifiers, device type, operating system, browser type and version, referring/exit URLs.
• Log data: dates and times of access, pages and features accessed, actions taken, search queries inside the Service, error reports, performance metrics, and crash logs.
• Mobile app diagnostics (when you use our mobile application or the mobile features of the Service).

1.7 Location Information

• Approximate location derived from IP address.
• Precise location from a mobile device’s GPS (for features such as mobile clock-in/out, route optimization, and field tracking) only with operating-system-level permission.
• Property addresses and geocoded property boundaries used to provide mapping features.

1.8 Cookies and Similar Technologies

See Section 7 for details on cookies, pixels, and other tracking technologies.

1.9 Information from Integrations

If a Customer connects a third-party service (such as HubSpot, QuickBooks Online, Google, Stripe, Twilio, SendGrid, Mapbox, Nearmap, Regrid, Pusher, or others), we receive the information necessary to provide the integration, as authorized by the Customer through the third-party service’s permission flow.

1.10 Marketing and Sales Information

If you submit a contact form, sign up for a demo, attend a webinar, or otherwise interact with our marketing channels, we collect the information you provide and may receive information from third-party data enrichment, advertising, and analytics providers.

2. Sources of Information

We collect personal information from the following sources:

• Directly from Authorized Users, End Users, and website visitors.
• From Customers, who provide End-User information when they use the Service.
• Automatically through your use of the Service, including via cookies and similar technologies.
• From third-party integrations and data sources authorized by a Customer.
• From third-party data providers (such as parcel data, mapping, aerial imagery, and business enrichment providers) used to power the Service.
• From service providers that assist us with the Service.
• From public sources, such as public records, business directories, and websites.

3. How We Use Information

We use personal information for the following business purposes:

• Provide and operate the Service: authenticate users, render features, store and retrieve Customer Content, send notifications, process payments, and provide customer support.
• Communicate with you: respond to inquiries, send transactional and service-related messages (such as account, billing, security, and support notices), and provide product announcements.
• Personalize the Service: remember your preferences, present relevant content and features, and tailor recommendations and AI outputs.
• Improve and develop the Service: monitor performance and reliability, diagnose and fix bugs, analyze usage patterns, develop new features, and produce aggregated analytics.
• Security, fraud prevention, and abuse mitigation: detect and prevent unauthorized access, fraudulent activity, abuse, spam, and violations of our terms.
• Compliance and legal obligations: comply with law, legal process, audits, and lawful requests, enforce our agreements, and protect the rights, property, and safety of Launchpad, our Customers, our users, and the public.
• Marketing: with respect to Authorized Users, account administrators, and marketing leads only, send promotional emails about our products and services. You may opt out at any time using the unsubscribe link or by contacting us.
• Business operations: corporate accounting, audit, planning, mergers and acquisitions due diligence, and similar internal purposes.

We do notsell personal information for money, and we do not engage in “sharing” of personal information for cross-context behavioral advertising as defined by the California Consumer Privacy Act. We do not engage in “targeted advertising” as defined by other U.S. state privacy laws based on personal information collected through the Service.

4. AI Features and Your Information

The Service includes AI-powered features that draft estimates and proposals, summarize conversations, transcribe voice calls, classify and route inputs, generate text and other content, and surface recommendations. These features use third-party AI providers, including OpenAI and Anthropic, accessed under their enterprise/API terms.

• We do not use Customer Data or End-User personal information to train our own AI models or those of our AI providers.
• Inputs to AI features and corresponding outputs are processed solely to provide the requested feature and to operate, monitor, and secure the Service.
• AI outputs are generated based on statistical patterns and may be inaccurate, incomplete, or biased. Customers and Authorized Users are responsible for reviewing AI outputs before relying on them, and AI outputs are not professional advice.

We may use de-identified and/or aggregated data (which cannot reasonably be linked to any identified or identifiable individual) to improve and benchmark the Service, including AI Features, in accordance with applicable law.

5. How We Share Information

We share personal information with the following categories of recipients:

• The Customer that controls the account through which the information is collected (and that Customer’s Authorized Users), in accordance with the Customer’s configuration and permissions.
• Service providers and subprocessors that perform services on our behalf under written contracts that restrict their use of personal information (see Section 6).
• Third-party integrations enabled by a Customer (such as HubSpot, QuickBooks Online, and others). These integrations are governed by the third party’s own privacy policy.
• Payment processors to process payments initiated through the Service.
• Communications and carrier providers to deliver SMS, MMS, email, and voice communications you send through the Service. Wireless carriers and email providers handle messages in accordance with their own practices.
• Professional advisors such as lawyers, accountants, auditors, bankers, and insurers, when necessary in the course of the professional services they render to us.
• Authorities and others for legal reasons: government authorities, law enforcement, courts, or other third parties when required by law, subpoena, court order, or other legal process; to enforce our agreements; to protect the rights, property, or safety of Launchpad, our users, or others; or to investigate fraud or security incidents.
• Business transfers: in connection with a merger, acquisition, financing, reorganization, bankruptcy, or sale of all or a portion of our assets, personal information may be transferred to a successor or affiliated entity. We will notify Customers of any such transaction in accordance with applicable law.
• With your consent or at your direction.
• De-identified or aggregated data: we may share information that has been de-identified or aggregated such that it cannot reasonably be used to identify any individual.

6. Service Providers and Subprocessors

We rely on a limited set of vetted service providers to operate the Service. Each is bound by written confidentiality and data protection obligations. Current categories of subprocessors include:

We may add, remove, or replace subprocessors from time to time. Customers may request an up-to-date list by contacting support@launchpad.bot.

7. Cookies and Tracking Technologies

We and our service providers use cookies, pixels, local storage, software development kits (SDKs), and similar technologies (collectively, “Cookies”) to operate, secure, and analyze the Service.

7.1 Categories of Cookies

• Strictly necessary: required to authenticate sessions, maintain security, and provide core features. These cannot be disabled through our Service.
• Functional: remember your preferences (language, time zone, layout settings).
• Analytics and performance: help us understand how the Service is used, so we can improve features and fix bugs. We use Vercel Analytics and Vercel Speed Insights for aggregated, privacy-respecting usage metrics, and Sentry for error reporting.

7.2 Advertising

The authenticated Service does not display third-party advertising and does not use Cookies for cross-context behavioral advertising. Our marketing website may use limited advertising or attribution Cookies; where required, we provide a cookie banner with controls.

7.3 Managing Cookies

You can manage or block Cookies through your browser settings. Blocking strictly necessary Cookies will prevent the Service from functioning correctly.

8. Communications: SMS, Email, Voice, and Push

We send transactional and service-related messages to Authorized Users by email, in-product notification, and (with consent) SMS and push notification. You cannot opt out of essential service messages while you have an active account (such as security alerts and billing notices).

For SMS, MMS, email, and voice communications that Customers send to End Users through the Service, the Customer is the sender and is responsible for obtaining consent, honoring opt-outs (such as STOP for SMS or unsubscribe for email), providing required disclosures (including identification of the sender and, where applicable, message-and-data-rates notices), and complying with the TCPA, CAN-SPAM, the FTC Telemarketing Sales Rule, state telemarketing and SMS laws, and carrier requirements (including 10DLC registration).

Marketing emails from Launchpad include an unsubscribe link. You may also opt out by contacting support@launchpad.bot.

9. Location Information

Some features of the Service use location information. Approximate location is derived from IP address. Precise location from a mobile device’s GPS is collected only when an Authorized User has granted operating-system-level permission and the feature is in use (for example, mobile clock-in/out, route optimization, or field-team tracking enabled by the Customer). You can revoke location permission at any time in your device settings; doing so may disable location-dependent features.

Where a Customer enables features that record team-member locations during working hours, the Customer is responsible for notifying its team members and obtaining any consents required by applicable employment or privacy law.

10. Data Retention

We retain personal information for as long as needed to provide the Service, comply with our legal obligations, resolve disputes, and enforce our agreements.

• Customer Data: retained for the duration of the Customer’s subscription and for up to thirty (30) days after termination, to allow for data export. After that period, Customer Data is deleted from active systems, with backup copies overwritten in the ordinary course (generally within an additional thirty (30) to ninety (90) days).
• Account information: retained while the account is active and for a reasonable period thereafter for audit, accounting, and dispute-resolution purposes.
• Marketing leads: retained until you opt out and for a reasonable period thereafter to honor the opt-out and prevent re-contact.
• Logs and diagnostic data: retained for limited periods (typically up to twelve (12) months) for security, troubleshooting, and analytics.
• Records required by law: retained for the period required by applicable law (for example, financial records, tax records, and consent records).

De-identified and aggregated data may be retained indefinitely.

11. Data Security

We implement administrative, physical, and technical safeguards designed to protect personal information against unauthorized access, alteration, disclosure, or destruction. These include encryption of data in transit using industry-standard TLS, encryption at rest for production databases and file storage, role-based access controls, multi-factor authentication for privileged access, audit logging, secure software development practices, and regular review of our security posture.

No system is impenetrable. We cannot guarantee the absolute security of personal information. If you have reason to believe your account or any personal information has been compromised, contact us immediately at support@launchpad.bot.

12. Your Privacy Rights

Subject to applicable law and verification of your identity, you may have the right to:

• Know / Access: confirm whether we process your personal information and obtain a copy of the personal information we hold about you.
• Correct: request that we correct inaccurate personal information.
• Delete: request that we delete personal information we hold about you, subject to legal exceptions.
• Portability: receive a copy of certain personal information in a portable format.
• Opt out: opt out of the “sale” or “sharing” of your personal information, targeted advertising, and certain profiling decisions. As noted in Section 3, we do not sell personal information, do not share personal information for cross-context behavioral advertising, and do not engage in targeted advertising based on personal information collected through the Service.
• Limit use of sensitive personal information: where applicable, request that we limit our use of sensitive personal information to specified purposes.
• Withdraw consent: where processing is based on consent, withdraw that consent.
• Non-discrimination: not be discriminated against for exercising your privacy rights.
• Appeal: in states that provide a right of appeal, appeal our denial of a request.

End Users: if your personal information is processed by Launchpad on behalf of a Customer (for example, because you are a client of a business that uses Launchpad), the Customer is the party primarily responsible for responding to your privacy requests. Please direct your request to the Customer. If you contact us directly, we will refer your request to the relevant Customer and assist them in responding as required by law.

13. California Privacy Rights (CCPA/CPRA)

This section provides additional disclosures required by the California Consumer Privacy Act, as amended by the California Privacy Rights Act (collectively, the “CCPA”), for California residents.

13.1 Categories of Personal Information Collected and Disclosed

In the past twelve (12) months, we may have collected the following categories of personal information, as defined by the CCPA:

• Identifiers (name, email, phone number, IP address, account identifiers).
• Customer records (contact information, billing information, transaction history).
• Commercial information (services purchased, transaction details).
• Internet or network activity (interactions with the Service, log data).
• Geolocation data (approximate and, where enabled, precise location).
• Audio and visual information (call recordings, voicemails, uploaded photos and video).
• Professional or employment-related information (job title, employer, role within a Customer organization).
• Inferences drawn from the foregoing (preferences, characteristics).
• Sensitive personal information, only to the extent included in Customer Content (such as account login credentials, precise geolocation, or contents of communications). We use sensitive personal information only as necessary to provide the Service and as otherwise permitted by Cal. Civ. Code § 1798.121(a).

Sources of collection and purposes of use are described in Sections 2 and 3. We disclose categories of personal information to the recipients described in Sections 5 and 6, for the business purposes described in Section 3.

13.2 No Sale; No Sharing for Cross-Context Behavioral Advertising

We do not sell personal information for money or other valuable consideration, and we do not share personal information for cross-context behavioral advertising. We have not done so in the preceding twelve (12) months. We do not knowingly sell or share the personal information of consumers under sixteen (16) years of age.

13.3 California Rights

• Right to know what personal information is collected, used, disclosed, and (if applicable) sold or shared.
• Right to delete personal information, subject to exceptions.
• Right to correct inaccurate personal information.
• Right to opt out of the sale or sharing of personal information (not applicable; we do not sell or share).
• Right to limit the use and disclosure of sensitive personal information (not applicable; we use sensitive personal information only as permitted by the CCPA).
• Right to non-discrimination for exercising rights.

13.4 Authorized Agents

You may designate an authorized agent to make a request on your behalf. We may require written authorization signed by you, and we may require you to verify your identity directly with us.

13.5 Shine the Light

California residents may request information about our disclosure of personal information to third parties for those parties’ direct marketing purposes during the immediately preceding calendar year. We do not disclose personal information to third parties for their direct marketing purposes.

13.6 Notice of Financial Incentives

We do not offer financial incentives in exchange for personal information.

14. Other U.S. State Privacy Rights

If you are a resident of a U.S. state with a comprehensive consumer privacy law—currently including Virginia (VCDPA), Colorado (CPA), Connecticut (CTDPA), Utah (UCPA), Texas (TDPSA), Oregon (OCPA), Montana (MTCDPA), Iowa (ICDPA), Delaware (DPDPA), New Hampshire (NHDPA), New Jersey (NJDPA), Tennessee (TIPA), Minnesota (MCDPA), Maryland (MODPA), Indiana (ICDPA), Kentucky (KCDPA), Rhode Island (RIDTPPA), Nebraska (NDPA), and similar laws as they come into effect—you may have additional rights with respect to the personal information we process as a controller, including the rights to access, correct, delete, obtain a portable copy of your personal information, opt out of targeted advertising, opt out of the sale of personal information, and opt out of certain profiling decisions producing legal or similarly significant effects.

As described above: we do not “sell” personal information, we do not engage in “targeted advertising” based on personal information collected through the Service, and we do not use the Service to conduct profiling that produces legal or similarly significant effects on individuals.

Residents of states that provide an appeal right (such as Virginia, Colorado, Connecticut, Texas, Oregon, Montana, and others) may appeal our decision regarding a privacy request by replying to our response. If we deny the appeal, you may contact your state attorney general.

For personal information that Launchpad processes on behalf of a Customer (as a service provider or processor), please direct your request to the Customer; we will support the Customer in fulfilling its obligations.

15. How to Exercise Your Rights

To exercise any of the rights described above, email us at support@launchpad.botwith the subject line “Privacy Request,” and include enough information for us to verify your identity and process your request (such as the email address, account, or business associated with your information, and the specific right you wish to exercise).

We will respond within the time required by applicable law (generally within forty-five (45) days, extendable by an additional period where permitted). We may need to verify your identity before honoring a request. We will not use personal information collected for verification purposes for any other purpose.

16. Do Not Track and Global Privacy Control

Some browsers transmit “Do Not Track” (DNT) signals. There is currently no industry consensus on how to respond to DNT signals, and we do not respond to them. We recognize the Global Privacy Control (GPC) signal as a valid opt-out of sale and sharing where required by law; because we do not sell or share personal information, GPC signals do not change how we process personal information through the Service.

17. Children’s Privacy

The Service is intended for use by businesses and adults. We do not direct the Service to, and do not knowingly collect personal information from, children under the age of thirteen (13) (or under sixteen (16) where applicable law treats sixteen as the threshold for parental consent). If you believe a child has provided personal information through the Service, contact us at support@launchpad.bot and we will take appropriate steps to delete it.

18. Third-Party Services and Links

The Service may contain links to third-party websites and services or interoperate with third-party services enabled by a Customer. Those third parties are not controlled by us, and their practices are governed by their own privacy policies. We are not responsible for the privacy practices or content of third-party services.

19. Changes to This Policy

We may update this Privacy Policy from time to time. The “Last updated” date at the top reflects the most recent revision. If a change is material, we will provide additional notice (such as by email to account administrators or by in-product notification) before the change takes effect. Continued use of the Service after the effective date constitutes acceptance of the updated Policy.

20. Contact Us

For questions, concerns, or requests regarding this Privacy Policy or our privacy practices, contact us at:

Launchpad, LLC
5181 Hwy 17 N
Awendaw, SC 29429
Email: support@launchpad.bot